Authentication error during sign-in

Who can face this issue?

Users: users on all plans
Platform: Mac, Windows, Web

Problem

Sometimes you may encounter an "Error during authentication: CODE xxxxxxxxx" error message on the upper right corner when trying to sign in to your Krisp web account. The sign-in process fails.

error.png

Meanwhile, this screen appears in the Krisp app:

authentication.png

 

Solution

Different scenarios can cause this issue. The following workaround helps fix it

  1. Sign out from your Krisp web account.
  2. Quit the Krisp app.

    quit.png
  3. Open Krisp app and attempt to log in again.

When you complete these steps, you are redirected to your default browser, where you can successfully log in to your Krisp web account.

 

If the problem persists

If you continue to see the error, please send us a report from your Krisp on Mac/Windows as mentioned here.

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