Report a problem about Krisp

Who can use this feature?

Users: users on all plans
Platform: Mac, Windows

If the problem you face is with the noise cancellation not happening in an expected way, send a report this way.

 

Send a report from the app

We do our best to ensure that Krisp works reliably and without any issues. However, if you encounter a problem while using the app, here is what to do:

Mac Windows
  1. Open the Krisp app.
  2. Select the Menu icon at the top right corner of the window.
  3. Click Report a Problem and tell us about your issue in the Description field.

    mac_1.png

Make sure to include the system information for debugging so that our engineers troubleshoot the problem.

mac_2.png

 

Send a report in a signed-out state

If you encounter a problem in the signed-out state, you can still report the problem for further investigation.

Mac Windows
  1. Open the Krisp app.
  2. Select the Menu icon at the top right corner of the window.
  3. Click Get debug logs.
  4. Deliver the system information to us via the preferred channel.

    mac_3.png
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