Who can use this feature?
Users: users on all plans
Platform: Mac, Windows
Admin control for the feature: from Business plan
This article shows how you can report a problem if you are facing any issues with thee Krisp app.
If the problem you face is with the noise cancellation not happening in an expected way, send a report this way.
Send a report from the app
We do our best to ensure that Krisp works reliably and without any issues. However, if you encounter a problem while using the app, here is what to do:
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Report a Problem and tell us about your issue in the Description field.
Make sure to include the system information for debugging so that our engineers troubleshoot the problem.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Report a Problem and tell us about your issue in the Description field.
Make sure to include the system information for debugging so that our engineers troubleshoot the problem.
Send a report in a signed-out state
If you encounter a problem in the signed-out state, you can still report the problem for further investigation.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Get debug logs.
- Deliver the system information to us via the preferred channel.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Report a Problem >>> Get debug logs.
Make sure to include the system information for debugging so that our engineers troubleshoot the problem. - Deliver the system information to us via the preferred channel.
Control the Report a Problem option for team users
The team admin can decide if the team members should have the option to report a problem. The option is enabled by default.
To control the option:
- Go to your Admin Dashboard on account.krisp.ai.
- Go to the Team Settings page >>> General configuration
- Check/uncheck the Report a problem box.
If you uncheck this box, the team members won’t be able to report a problem from inside the Krisp app. The Report a Problem setting will be hidden from the 3-dot menu of the Krisp app for all the team members.
Info
Check the platform icon(s) next to the control to see users on which platforms will be affected.