Who can use this feature?
Users: users on all plans
Admin control for the feature: Enterprise Plan
This article refers to the Background Voice Cancellation feature. To learn more about the feature, check out this article.
What devices are compatible with Background Voice Cancellation?
Background Voice Cancellation is compatible with most headset devices. To ensure the best results, we recommend using a headset device with the following parameters:
- Wired USB headset device.
- Headset device with external boom microphone. A boom microphone allows precise positioning next to the user's mouth because the microphone is attached to the end of a boom.
If you are not using a device with the recommended parameters, you can still use other headset devices, such as:
- Bluetooth headsets
- Headsets with on-device boom microphone
- Headsets with mid-length boom microphone
But the requirements mentioned above guarantee the best results.
Info
We are working on expanding the requirements for compatible devices to include more devices over time that ensure the best results.Krisp will automatically detect when your headset is compatible with Background Voice Cancellation and activate the feature. You will see the Background Voice Cancellation icon next to the compatible device:
If your device isn’t compatible with Background Voice Cancellation or hasn't been automatically recognized by Krisp, you will see this icon on the app UI:
If your device is not compatible with Background Voice Cancellation or has not been automatically recognized by Krisp, the app UI will display the following information:
To check if manual activation is possible for your device and enable it, go to Settings >>> Audio and check the Force activation box next to your device name.
Important
When using unrecognized devices with Background Voice Cancellation, the quality of voice or Noise Cancellation may be degraded.
Approved headset devices for Background Voice Cancellation
As part of the Background Voice Cancellation feature rollout, the following list of devices has undergone extensive testing. These devices are approved to provide prominent results when used with Background Voice Cancellation.
| Jabra Evolve 20 |
| Jabra Evolve LINK |
| Jabra Evolve LINK MS |
| Jabra Evolve 20 MS mono |
| Jabra Evolve 30 II |
| Jabra Evolve2 30 |
| Jabra Evolve2 40 |
| Jabra Evolve 80 |
| Jabra Engage 50 |
| Jabra LINK 230 |
| Jabra LINK 380 |
| Jabra BIZ 1100 |
| Jabra BIZ 1500 |
| Jabra BIZ 2300 |
| Logitech H340 |
| Logitech H390 |
| Logitech H540 |
| Logitech H570e |
| Logitech Zone Wired |
| Logitech G Pro X |
| Plantronics Blackwire 3220 |
| Plantronics Blackwire 3225 |
| Plantronics Blackwire 5220 |
| Plantronics DA70 |
| Poly Blackwire 3320 |
| Microsoft Modern USB Headset |
| Sennheiser SC30 |
| Sennheiser SC60 |
| DSU-2x Headset |
Info
We are constantly testing and evaluating additional headset models and the list will be updated as new devices are approved.
Control audio devices Voice Cancellation state at your team level
As a team admin, you can select the Background Voice Cancellation state for audio devices used by your team members.
To access the list of devices used by your team members, go to Settings >>> Setup >>> Audio Devices
The default state of all audio devices is Auto.
Audio devices will perform coherently with the Krisp-approved list of devices for Background Voice Cancellation. As soon as you change their states, your team-level choice prevails.
You may manually change the Voice Cancellation state to:
- ON: This will force ON the feature for a specific audio device.
- User’s choice: The feature will be OFF by default unless the user manually turns it ON from Krisp app preferences.
- OFF: This will force OFF the feature for a specific audio device.
It can take up to 6 hours for the settings changes to reflect in the app. Alternatively, users can restart the Krisp app to see the settings change immediately.
For your convenience, you may perform Voice Cancellation state changes in bulk:
Hint
With this feature, you will be able to turn on Background Voice Cancellation for all team members using USB-connected headsets. Or, you can set User’s Choice for built-in devices, so when using devices connected with a 3.5 mm jack, users can manually turn the feature ON on Windows.