How to collect Krisp manual logs on Mac?

Who can use this?

Users: users on all plans
Platform: Mac

Our Support Team typically requests manual logs when there is a technical issue with your Krisp app on Mac. This article explains how to collect Krisp manual logs on Mac whenever that is requested from you.

Versions below 2.0.0 Versions 2.0.0 and above
  1. Open the Finder from the upper left corner.
  2. click on Go >>> Go to Folder...
  3. Enter the following path: ~/Library/Application Support.
  4. Search for ai.krisp.krispMac folder.
  5. Compress ai.krisp.krispMac folder and it will be ready to be sent via your preferred channel.

mac-logs.gif

 

How to send Krisp installation logs on Mac?

While having installation or uninstallation issues, you might also be requested to send an installation log file.

  1. Open the Finder from the upper left corner.
  2. click on Go >>> Go to Folder...
  3. Enter the following path: /var/log/install.log.
  4. Select the install.log file and send it via your preferred channel.

Have more questions? Submit a request

Was this article helpful?
0 out of 0 found this helpful