Krisp AI Voice Translation removes language barriers in real time. It provides bidirectional speech interpretation across a multitude of languages, so agents and customers can communicate effectively even when they do not share a native language.
Info
If you would like to get started with Krisp AI Voice Translation, reach out to your Account Executive or contact us directly at sales@krisp.ai.
How AI Voice Translation works
AI Voice Translation uses machine learning models to process spoken language in real time.
It interprets speech, translates it into the target language, and plays back the translated message within seconds. This keeps conversations between the two parties natural and uninterrupted.
For example, an agent speaking English can communicate with a customer in Spanish without additional tools or human interpreters.
The feature works alongside Krisp AI Noise Cancellation, so interpreted speech stays clear and free of background noise.
As an Admin of a team using Krisp Voice Translation, you have access to a set of tools that let you customize the feature to your specific use case.
Privacy overview
Voice Translation requires processing two-way spoken audio to produce real-time translations. Krisp encrypts data in transit and does not store this content by default unless your team enables Voice Translation Accuracy QA for quality or compliance purposes. This two-way communication is encrypted with TLS 1.3.
Hint
Krisp provides security and privacy information in the Trust Center, including details about encryption and compliance. For the latest information, refer to our Trust Center.
Key features at-a-glance
Here are some of the highlights of Krisp AI Voice Translation:
- Custom dictionary to fine-tune and control translation outputs
- Live, real-time captions for agents
- Quick phrases library of preset messages agents can play in the target language during calls
- Fast, two-way voice translation supporting 60+ languages
- Industry-specific terminology handled with Custom Vocabulary
- Paired with Krisp’s advanced Noise Cancellation technology
- Auto-integration into most Voice platforms
- Optional auto-scoring for translated calls, and much more.