Krisp AI Voice Translation is a feature designed to break down language barriers in real time. Built on Krisp’s advanced Voice AI technology, it offers seamless, bidirectional speech interpretation for a multitude of languages, empowering agents and customers to communicate effectively, no matter their native tongue.
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If you would like to get started with Krisp AI Voice Translation, reach out to your Account Executive or contact us directly at sales@krisp.ai.
How AI Voice Translation works
At its core, AI Voice Translation leverages cutting-edge machine learning models to process spoken language in real time.
It interprets speech, translates it into the desired language, and plays back the translated message—all within seconds. This enables natural, uninterrupted conversations between the two parties.
The feature integrates seamlessly with Krisp’s AI Noise Cancellation, ensuring that interpreted speech is clear, free of background noise, and distraction-free.
For example, an agent speaking English can instantly communicate with a customer in Spanish without needing additional tools or human interpreters.
As an Admin of a team utilizing Krisp's Voice Translation, you will have access to a set of tools that allow you to customize the feature to your specific use case.
Privacy overview
Voice Translation requires processing two-way spoken audio to produce real-time translations. Krisp encrypts data in transit and does not store this content by default unless your team enables Call Session Storage for quality or compliance purposes. This two-way communication is encrypted with TLS 1.3.
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Krisp provides security and privacy information in the Trust Center, including details about encryption and compliance. For the latest information, refer to our Trust Center.
Key features at-a-glance
Here are some of the highlights of Krisp AI Voice Translator:
- Custom dictionaries to fine-tune and control translation outputs
- Live, real-time captions for agents
- Fast, two-way voice translation supporting 50+ languages
- Industry-specific terminology handled with Custom vocabularies
- Paired with Krisp’s advanced Noise Cancellation technology
- Auto-integration into most Voice platforms
- Optional auto-scoring for translated calls, and much more.