Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User type: Admin
The Admin Portal is the web-based dashboard where Admins set up, manage, and monitor Call Center AI. This article brings together the Admin setup and management guides for each Call Center AI product, so you can find where every feature is turned on and configured in one place. If you are an agent looking for day-to-day usage help, open the user guide inside each product's section.
Voice Translation
Translate speech between agents and customers in real time. Admins enable Voice Translation, assign it to team members, and tune team-wide behavior from the Admin Portal.
- Getting started with Krisp AI Voice Translation as an Admin
- Optimizing general Team settings for Krisp AI Voice Translation
- See all Voice Translation articles
Accent Conversion
Convert accents on both sides of the call in real time. Admins enable Accent Conversion, assign it to team members, and manage team-wide settings from the Admin Portal.
- Getting started with Krisp AI Accent Conversion as an Admin
- Optimizing general Team settings for Krisp AI Accent Conversion
- See all Accent Conversion articles
Noise Cancellation
Remove background noise, voices, and echoes from calls in real time.
Dedicated Admin guides for Noise Cancellation are coming soon. In the meantime, browse the available articles:
Agent Assist
Give agents automated call summaries, follow-up actions, and Knowledge Chat directly in the Krisp app. Admins enable Agent Assist, configure Knowledge Chat, and manage team-wide settings from the Admin Portal.
- Getting started with Krisp AI Agent Assist as an Admin
- Optimizing general Team settings for Krisp AI Agent Assist
- Getting started with Krisp Knowledge Chat as an Admin
- See all Agent Assist articles
Speech Analytics
Monitor call quality, agent performance, and compliance from the Admin Portal. Speech Analytics is managed by Admins and Analysts, with call metrics, summaries, compliance monitoring, and QA scorecards available in the section below.
Voice Security
Detect and flag unexpected voice changes on both sides of the call. Voice Security is configured and reviewed from the Admin Portal. Start with the overview, then explore agent voice authentication and customer voice change detection in the section below.
Krisp CX Bridge
Deploy the Krisp CX Bridge browser extension so Krisp works reliably with web-based calling applications. The guide covers what the extension captures, supported platforms, and how to enable and install it.