Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
Platform: Windows, Mac
User type: Admin, User
This article shows how you can report a problem if you are facing any issues with the Krisp app.
Hint
If your issue is with a specific feature, report it from that feature's article so we receive the right details:
Send a report from the app
If you encounter a problem while using the app, here is what to do:
- Open the Krisp app.
- Select the Profile icon in the top right corner of the window.
- Click Report a problem and fill in the required fields.
- Tell us about your issue in the Description field.
- Upload any recordings you have that will help our support team while troubleshooting.
- Make sure to include system information for debugging so that our engineers can troubleshoot the problem.
Send a report in a signed-out state
If you encounter a problem in the signed-out state, you can still report the problem for further investigation.
- Open the Krisp app.
- Select the Menu icon at the top right corner of the window.
- Click Get debug logs.
- Make sure to include the system information for debugging so that our Customer Engineering team can troubleshoot the problem.
- Deliver the system information to us via the preferred channel.
Control the Report a Problem option for team users
The team admin can decide if the team members should have the option to report a problem. The option is enabled by default.
To control the option:
- Go to your Admin Portal on account.krisp.ai.
- Go to Team settings >>> Setup >>> Troubleshooting.
- Check/uncheck the Display "Report a problem" in Krisp app box.
If you uncheck this box, the team members won’t be able to report a problem from inside the Krisp app. The Report a Problem setting will be hidden from the menu of the Krisp app for all the team members.