Who can use this feature?
Plan: Call Center AI
Managed from: Admin Portal
User role: Admin, Analyst
The Analytics page gives you a view of how your team uses Krisp, how licenses and seats are utilized, and which versions of Krisp are installed.
To access the section, go to your Admin Portal >>> open Analytics from the left sidebar.
Hint
If you have a Krisp Organization with multiple teams, you will see both organization-level and team-level analytics. The Organization Overview and Breakdown by teams tabs cover the whole Organization, while the team selector at the top left of each tab lets you narrow the data to a single team. Check out this article for more information.
The Analytics page is organized into these tabs:
Data on the Analytics page is synced every 24 hours, so it may take some time to appear.
Important
For analytics data to upload, make sure analytics.krisp.ai* is allowlisted in your network firewall or proxy. See Configuring network firewall or proxy server settings.
Analytics tabs
Organization Overview
The Organization Overview tab gives you a high-level view of how Krisp is purchased, deployed, and adopted across your organization. Each card shows the value for the latest synced date, the change compared with the previous period, and a small trend line beneath it.
- License Purchased: the total number of licenses purchased for the account.
- License Deployed: the number of licenses installed and activated on devices.
- Active Users: the number of users who actively used Krisp during the period.
- Deployment Rate: the share of purchased licenses that have been deployed.
- Adoption Rate: the share of deployed licenses that are actively used.
Under the cards you will see the following:
A line chart that plots your Deployment Rate and Adoption Rate over time, so you can see how deployment and active usage move month over month.
A table that ranks your billing accounts by license purchases and shows their deployment and adoption performance side by side.
| Column | Description |
|---|---|
| Billing Name | The name of the billing account. |
| License Purchased | Licenses purchased under that billing account. |
| License Deployed | Licenses deployed under that billing account. |
| Active Users | Users who actively used Krisp in the period. |
| Deployment Rate | Deployed licenses as a share of purchased licenses. |
| Adoption Rate | Active users as a share of deployed licenses. |
| MoM Adoption Rate | The month-over-month change in the adoption rate. |
A donut chart that breaks down calls by the amount of background noise detected, split into High and Low.
Two ratio cards, each with a gauge:
- NC to Call Ratio: the share of total call time that ran with Noise Cancellation.
- VC to Call Ratio: the share of total call time that ran with Voice Clarity.
Breakdown by teams
The Breakdown by teams tab shows performance for each billing account and each team, so you can compare deployment and adoption across your organization.
A table with one row per billing account, showing License Purchased, License Deployed, Active Users, Deployment Rate, Adoption Rate, and MoM Adoption Rate.
A table with one row per team, showing License Deployed, Active Users, Adoption Rate, and MoM Adoption Rate for that team.
Usage
The Usage tab shows how each Krisp product is used. Use the left panel to move between the product sub-sections:
- Summary: headline metrics across products.
- Accent Conversion: Accent Conversion usage.
- Noise Cancellation: removed noise for agents and customers.
- Voice Translation: Voice Translation usage and languages.
You can filter the Usage data by:
- Team: select a specific team from the dropdown at the top left.
- Date Range: the time period shown. See Date range filter.
- Group: filter by a specific group. See Group management in Enterprise teams.
Important
Usage charts keep data for the past 3 months only.
The Summary shows the headline cards for each product:
- Total Microphone Call Duration: total time the Krisp Microphone was used on calls.
- Total Noise Cancellation: total time Noise Cancellation was active.
- Calls without Noise Cancellation: the share of calls that ran without Noise Cancellation.
- Total Accent Duration: total time Accent Conversion was active.
- Calls without Accent: the share of calls that ran without Accent Conversion.
Below the cards you will see these charts:
- Accent Usage over Time: Call, Noise Cancellation, and Accent duration in hours over time.
- Most Used Calling Apps: the calling apps used with Krisp, ranked by number of users.
- Usage per Application: a donut showing each app's share of total call duration.
Hint
Knowing which apps are used with Krisp helps you understand how Krisp fits into your team's workflow and where adoption could be improved.
- Total users over number of Accent users: compares total users with Agent Accent Conversion users over time.
- Customer Accent Conversion usage over time: Customer Accent Conversion duration in hours over time.
- Removed agent noise over time: Removed agent noise and Isolated agent voice, in hours, over time.
- Intensity of removed agent noise: the breakdown of agent noise intensity (High, Medium, Low, Noiseless) as a percentage over time.
- Removed customer noise over time: removed customer noise, in hours, over time.
- Intensity of removed customer noise: the breakdown of customer noise intensity (High, Medium, Low, Noiseless) as a percentage over time.
Hint
Monitoring noise intensity helps you spot conditions that may affect call quality and take steps to address them.
This sub-section adds a Client Code filter, so you can view Voice Translation usage per client. See Adding client information in Voice Translation.
Cards:
- Total Voice Translation: total Voice Translation time.
- Calls with Voice Translation: the share of calls that used Voice Translation.
Charts:
- Voice Translation over Time: Voice Translation duration and Call Duration, in hours, over time.
- Language duration: Voice Translation duration by language pair.
Tables:
- Voice Translation Usage per Device: Device, Last Seen Date, Call Duration (min), Voice Translation Duration (min), and VT/Call ratio.
- Voice Translation Usage per Username: the same metrics broken down by username.
Users
The Users tab shows Usage Details for every user in your team, based on their email. Each user row shows these usage metrics:
- Agent Call Duration (min): total call time for the agent.
- Agent NC Duration (min): call time when Noise Cancellation was active on the agent's audio.
- Agent AC Duration (min): call time when Accent Conversion was active on the agent's audio.
- Customer AC Duration (min): call time when Accent Conversion was active on the customer's audio.
You can filter this information by:
- Date Range: the time period shown. See Date range filter.
- Identifier: a specific user's email or device.
- Username: a specific username.
- Group: a specific group.
Hint
This information helps you understand how each team member is using Krisp and where to focus training or support.
Device-based teams
For device-based teams, the Users tab is replaced by two tabs. Devices shows usage per device, and Usernames shows usage per Windows username. Both tabs show the same usage metrics listed above.
Important
The Usernames tab requires Show usage based on Windows username to be enabled under Team settings >>> Setup >>> Analytics. Usage per Windows username is collected from Enterprise Windows 22Q4.2 and above.
Seats
The cards on the Seats tab show the total number of seats in your team and the share that has been deployed. You can set the Cadence (Monthly or Weekly) for the charts.
Under the cards you will see the following charts:
Shows the overall number of seats in your team, how many have been assigned to users, and how many have been joined, over time.
Hint
Monitoring seat usage helps you identify unused seats and areas for improvement in your team's workflow.
Shows the number of Seated Users and how many of them were monthly Active Noise Cancellers, over time. This helps you identify which team members may need additional training to get the most out of Krisp.
Info
Monthly Active Noise Cancellers are users who used Krisp Noise Cancellation on their calls for at least 5 minutes in the last month.
Versions
The Versions tab shows how up to date your team's Krisp installations are. The cards at the top show the share of Supported Versions, Version Requires Update, and Unsupported Versions.
- Krisp Versions: a chart showing how installed versions are distributed across platforms.
- Devices: a table listing each Email/Device with its OS-Version, Status, and Last Usage.
You can filter the data by:
- Platform
- OS-Version
- Email/Device
- Status
Hint
The Versions tab helps you make sure everyone is on the latest Krisp release and security updates, which improves the efficiency and security of your team.
To learn how to keep your team on supported Krisp versions, see Update and control Krisp versions for your team.
Working with the Analytics dashboard
Date range filter
Several tabs, including Usage and Users, share a Date Range filter that controls the time period shown. Click it to open the preset list:
- Today or Yesterday
- Previous week, Previous 7 days, or Previous 30 days
- Previous month, Previous 3 months, or Previous 12 months
- Fixed date range, Relative date range, or Exclude
For a custom range, use the Previous, Current, or Next tabs:
- Previous and Next: set a number of days, weeks, or months, and use the Include this month (or Include today) toggle to include the current period.
- Current: pick Day, Week, Month, Quarter, or Year.
The selected range is previewed at the bottom. Click Update filter to apply, or the back arrow (<) to return to the preset list.
Exporting Analytics data
You can export the whole page as a PDF or download the data behind a single card or chart.
Export the full page as a PDF
Click the download icon in the top right corner of the page to download the current view as a PDF.
Export a single card or chart
- Click the three dots in the top right corner of the card or chart.
- Select Download results.
- Choose a format: .csv, .xlsx, or .json.
- Keep Keep the data formatted selected to export formatted data for easier review, or clear it to export raw values.
- Click Download.