Analytics page in Admin Dashboard

Who can use this feature?

Users: users on Enterprise plan (only admins and analysts)
Platform: Mac, Windows

The Analytics page gives you an idea of how your team uses Krisp, how the seats are utilized, and which versions of Krisp are used.

The information is presented on these 4 tabs:

  Info

It will require some time for the data to be displayed on the Analytics page as it’s being synced every 24 hours.

 

Usage

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On the cards under the Usage tab you will see the following information data for the recent month:

  • Total call duration for this month and comparison with the last month
  • Total Noise Cancellation for this month and comparison with the last month
  • The percentage of Calls without Noise Cancellation

Under the cards, you will see the following charts:

Monthly usage

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On this chart, you will see the Total call duration and Noise Cancellation duration in hours for the last year (12 months), broken down into months.

Most used calling apps

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Here you'll find the most popular calling apps in the past 12 months, along with their user numbers.

  Hint

By knowing which apps are used with Krisp, you can better understand how your team is using Krisp and how it fits into your overall workflow. This can help you to identify any gaps in the apps and processes used and improve collaboration and communication within the team.
Microphone noise canceled per month
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On this chart, you will see the canceled noise and canceled Background Voice in hours for the last year (12 months), broken down into months.

  Hint

A noticeable difference between these 2 metrics will hint that the BVC feature-compatible headset hasn’t been actively used during the calls, which is why Krisp might not have canceled all the detected background voices.
 
Intensity of detected Microphone noise
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The chart shows the breakdown of noise intensities percentage for the last year (12 months), broken down into months.

  Hint

By monitoring background noise intensity, you can identify any issues that may be affecting call efficiency and take steps to address them.
 

 

Users

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Under the Users tab, you will find Usage per seat with the following information for all the users in your team based on their email or device (for device-based teams):

  • Microphone call duration Shows the duration in hours when the Krisp Microphone was selected in the communication app during the call, regardless of the NC toggle state.
  • Microphone NC duration Shows the duration in hours when the Krisp Microphone NC toggle was enabled during the call.
  • Speaker call duration Shows the duration in hours when the Krisp Speaker was selected in the communication app during the call, regardless of the NC toggle state.
  • Speaker NC duration Shows the duration in hours when the Krisp Speaker NC toggle was enabled during the call. 

  Hint

This information will help you understand how each of your team members is utilizing Krisp and specify areas for improvement in your team's workflow.

Filtering the information

You can filter this information by the following parameters:

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  1. Specific month within the last year (12 months)
  2. Specific user(s) email/device name(s)

 

Seats

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The cards on the Seats tab will show you the number of seats in your team and which part of them is assigned.

Under the cards you will see the following charts:

Seats utilization over time

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On this chart, you will see the overall number of seats in your team and how many of them have been assigned to users as well as how many of them have already joined seats.

You will see the data for the last year (12 months), broken down into months.

  Hint

Monitoring seat usage can help you identify inefficiencies and areas for improvement in your team's workflow.
Joined seats and active Noise Cancellers
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The chart shows the number of Joined seats and how many of them have been monthly active Noise Cancellers.

You will see the data for the last year (12 months), broken down into months.

  Info

Monthly active Noise Cancellers are users that have used Krisp NC (microphone or speaker) during their calls in the last month for at least 5 minutes.

  Hint

This will help you identify which team members may need additional training to get the most out of Krisp. This information can then be used to provide targeted training and support, which can improve the overall proficiency of your team.

 

Versions

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Versions tab shows your team's users along with their last installed Krisp version and last used date. The chart on the left shows how the versions are distributed.

You can filter the data by platform and a specific app version.

  Hint

Versions tab helps you to ensure that everyone is up-to-date with the latest Krisp releases and security updates, which will improve the efficiency and security of your team.

Check out the Krisp versions lifecycle article to see why it’s important to always keep your team members’ apps up-to-date.

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