Optimizing general Team settings for Krisp Voice Translation

In this article, we'll help you adjust all supporting settings to ensure that Krisp AI Voice Translation is seamlessly integrated into your team's everyday activities. 

Supporting settings for Voice Translation

Audio settings

Krisp AI Voice Translation requires Krisp Microphone and Speaker to be used as the input and output devices, respectively. We recommend enforcing Krisp as the system default, ensuring that agents don't have to spend time on the setup. To achieve this, follow the steps below:

1. Sign in to account.krisp.ai
2. Go to Team settings >>> Setup >>> System Preferences

3. Enable Enforce Krisp Microphone as system default and Set Krisp Speaker as system default.

   

Debug logging settings

Debug logging allows Krisp to collect call transcriptions, logs, and other relevant details for up to 7 days. These details are used for troubleshooting purposes and are specific to the Voice Translation tool. To enable debug logging:

1. Go to Team settings >>> Setup >>> Troubleshooting

2. Click on the Enable Voice Translation debug logging checkmark.

   

Agent Voice Isolation settings

Using a headset compatible with Krisp's Voice Isolation ensures that Krisp cancels voices in the background, which can improve the translation quality. You can access these settings by following the steps below:

1. Open Team settings >>> Go to Setup

2. Make the necessary adjustments in the Audio Devices section.

   

Enable transcripts, summaries, and call scoring only in selected apps

Calling Apps lets Admins restrict which apps can access Krisp's AI features. In restricted apps, Voice Translation, Agent Assist, Speech Analytics, and Accent Conversion become fully unavailable: agents cannot use them during calls, and no transcripts, summaries, or call scoring data are generated. Noise Cancellation continues to work normally, and no warnings or errors appear for calls in restricted apps. To locate the relevant settings, follow the steps below:

1. From the Team settings, open the Setup section

2. Enable the Allow only selected apps to access all Krisp features toggle and make the relevant adjustments.

   

Managing the Custom Vocabulary

Maintaining and updating the Custom Vocabulary will ensure that the terms commonly used during your calls are recognized and properly transcribed before they're translated. 

You can select the industry (Universal, Healthcare, Insurance, Finance, Travel, Retail) to allow the AI Voice Translation recognize specialized terms. Note that industry-specific vocabulary is currently limited to a handful of languages. 

To adjust the Custom Vocabulary, follow the steps below:

1. Open the Admin Portal
2. Go to Team Settings >>> Call Content >>> Vocabulary

3. Select the Industry, and create or import Custom Vocabulary items.

   

Agent contributions

You can also allow agents to suggest new terms directly from the Live Widget during a Voice Translation session. When Agent contributions is enabled, you can review, approve, or decline any suggestions agents submit.

To enable Agent contributions:

1. Go to Team settings >>> Call Content >>> Vocabulary

2. Toggle on Agent contributions.

   

When an agent submits a suggestion, a notification appears on the Admin Portal Home page. The relevant language in the Custom Vocabulary list also shows a term requests badge. To review suggestions:

1. On the Admin Portal Home page, click Review when the vocabulary term request notification appears, or go to Team settings >>> Call Content >>> Vocabulary and click on the language with pending requests.

2. In the Requests section of the vocabulary panel, use the checkmark to approve or the X to decline each suggestion.