Krisp AI Voice Translation user guide

If you’re a user who was just introduced to the Krisp AI Voice Translation, you’re in the right place! This article explains how to set everything up for maximum comfort.

Configure Voice Translation as a user

As a user, you can configure AI Voice Translation in a few simple steps:

• Open the Krisp app and enable the Voice Translation toggle. 

• Select the Customer language from the dropdown menu. 

  

• Click on My language to open the Voice Translation settings, and choose the desired source language and voice profile (male/female). 

  

• Choose whether the Live widget should automatically expand or not.

  

As an additional tip, make sure to use a headset compatible with Agent Voice Isolation for the best results.

Quick tips for the best Voice Translation results

Here are some practical tips to optimize your experience:

1. Choose the right headset: Use a high-quality, USB-wired headset with a boom microphone. This ensures clear audio input for Krisp to process.
2. Speak naturally and clearly: Avoid filler words and cross-talk. Speak at a natural pace for the best results.
3. Position your microphone correctly: Keep the microphone slightly to the side of your mouth (about an inch away) to prevent breathing noises from interfering with the audio.
4. Monitor system performance: If you notice delays or glitches, check your computer’s CPU and GPU usage. Check out Krisp’s recommended system requirements for more info.

Before you jump into your first call with Voice Translation, you can test it directly in Krisp or perform a test call with a team member. 

FAQs and troubleshooting

This section covers frequently asked questions and troubleshooting steps for common Voice Translation scenarios. Some issues can be resolved by users, while others require an Admin to update team settings.

I don't see Voice Translation in my app

• Sign in to the correct Call Center AI account via account.krisp.ai, then download and run the Enterprise app version from the Admin Portal.
• If you’re part of multiple teams, select the team that has Voice Translation enabled during sign-in.

Voice Translation fails to start

• Ensure that the network & setup prerequisites are met. If you have multiple networks with separate configuration settings, apply the network configuration settings to each one.
• Check your network connection. It should be stable enough for the processing to work as expected.

• Make sure that Krisp Microphone and Speaker are set up correctly in your calling application.

  

Voice Translation stopped mid-call

• Check the call hold duration. Krisp AI Voice Translation stops automatically after 5 minutes of no audio captured from either party.

• Pay attention to the Voice Translation activity period. Extremely long calls (several hours) might require you to restart Voice Translation.

  

Speech mistranslation or misinterpretation

• Ensure that the Custom dictionary and Vocabulary are configured to accommodate special terms and domain-specific language.
• Pay attention to the pronunciation and make sure that your speech is clear.

General audio issues

Examples: Problems hearing each other, incorrect sound input/output device, etc. 

• Check your audio settings, including the headset connection, microphone/speaker volume levels, mute states, and Krisp settings.
• Make sure that a headset compatible with Voice Isolation is used, and Agent Voice Isolation is enabled. 
• Ensure that no additional processing works alongside Krisp.
• Check your CPU/GPU load - overloaded internals can result in audio degradation.

Translation-specific audio issues

Examples: Original audio is too loud, translation is inaudible due to low volume, etc. 

• Check the available settings in the Admin Portal.
• Contact the Customer Engineering team or your Account Executive to make additional adjustments where applicable.

Inconsistent app settings and behaviors

Examples: The widget doesn't expand automatically, the prompt doesn't play at the start of a call, etc. 

• Check the team and app settings, and make sure that they’re configured to your team’s preferences.

• Verify that Voice Translation stops after each call. Some softphones keep a single audio stream for all calls, in which case, Voice Translation will require manual adjustments.