AI Meeting Assistant FAQ

Check out this article to learn more about AI Meeting Assistant.

What are the prerequisites for getting a call Transcript?

You should have at least a 2-minute call to get a transcript after the call.

How many Transcripts and Meeting Notes can I get on the Free plan?

With the Free plan, you will get unlimited Transcripts and 2 Notes daily. 

How many Transcripts and Meeting Notes can I get on the Pro plan?

With the Pro plan, you get unlimited Transcripts and unlimited Meeting Notes.

Can I record my meetings on Free Plan?

On Free plan, you get unlimited recordings. Check out this article for more info. 

Can I record and transcribe my meetings on Pro Plan?

Yes, you can record and transcribe your meetings on our Pro Plan. Make sure to keep Record  feature active from Note Taker section of Krisp app. Check out more about the Recording feature in this article.

How do I pause/resume Transcription during an active call?

If for any reason you want to pause Transcription during an active call, click pause/resume icon in the Krisp app. 

Can I permanently disable the Transcription of my calls?

To ensure that the Transcription feature is disabled for your calls, turn off the Note Taker before starting a call when the Krisp app is not used and leave it off at all times.

Can I use Transcripts and Meeting Notes without the Noise Cancellation feature?

Yes, you can use Transcripts and Meeting Notes without using the Noise Cancellation feature. All you need to do is have Krisp set up with your calling app.

Check out this article to learn more about how to set up Krisp.

Why connect my calendar with Krisp?

We recommend connecting Krisp to your calendar when using Transcripts and Meeting Notes as it will give Krisp access to your calendar events and contacts.

• Calendar Events: By accessing your calendar events, Krisp can match the meeting date/time with the date/time of the Transcripts and use the calendar meeting name as the Transcript name.
• Contacts and Directory: By getting access to the contacts or directory of the user, Krisp can replace generic labels like "Speaker 1, 2, etc." with real names. For now, this only applies to 1:1 meetings.

Check out this article to learn more about how to connect your calendar with Krisp.

Can I connect multiple calendars with Krisp?

As of now, that is not possible. We'll only use the calendar data associated with the Gmail/Microsoft account that you selected while connecting the calendar to Krisp.
Instead, you can always manage your calendar access and connect a new calendar after disconnecting the previous one. Check out this article for more information.

If the meeting is not on my calendar, will I get Transcripts?

Yes, you will get Transcripts for all the ad-hoc meetings you had with Krisp. For meetings that are out of your calendar, you will need to manually assign speakers.

Why is setting up Krisp Speaker important for Transcripts and Meeting Notes?

If Krisp Speaker isn’t set up with your calling app, only your speech will be transcribed, and not the speeches of other participants. Therefore, Transcripts and Meeting Notes might be inaccurate. 

We recommend setting up your speaker with Krisp as shown in this article.

Does Krisp store my voice data, Transcripts, or Meeting Notes?

When the Krisp Recording or Note Taker features are ON, we may store audio, video/screen recordings, and meeting notes to provide services. 

In Transcribe Only mode, depending on the language and settings, the audio may be either transcribed entirely on device or sent to our servers for transcription and then immediately deleted.

Audio data is encrypted in transit and at rest. You can disable the Note Taker feature from the Krisp app at any time to prevent further recordings or server processing. Stored data remains on our servers until you request deletion by contacting support@krisp.ai.

For more information, visit our Krisp Security and Privacy Policy pages.

Are Krisp Meeting Notes GDPR compliant?

Krisp Meeting Notes are GDPR compliant. We collect and process personal data based on your consent. You can exercise all your rights under GDPR by sending an email to dpo@krisp.ai. More info can be found on Krisp’s Privacy Policy page.

What happens when I delete my Transcripts or Meeting Notes?

When you delete your Transcripts or Meeting Notes, they are completely wiped from Krisp’s infrastructure.

Do I need to invite a Krisp account/user to a meeting in order to transcribe the meeting?

No, there's no need to invite a Krisp user or account to transcribe meetings. Krisp works with any meeting app, providing transcription in the background.

Can I delete part of the Transcript?

You will be able to delete speech from the Transcript by hovering over it. The deleted part will not appear in Transcript and Summary.

Can I share my Meeting Notes with others?

You can share your Meeting Notes with your teammates anytime you want and revoke access in case of necessity. Check out Sharing your Meeting Notes article for more details.

Is it possible to upload a prerecorded file to get Transcripts and Meeting Notes?

Yes, you can upload your meeting to get Transcript and Meeting Notes. Check out this article for more information.