Who can use this?
Users: users on Free, Pro plans
From version: Mac 2.0.0, Windows 2.0.0
Check out this article to learn more about AI Meeting Assistant.
How many Transcripts and Meeting Notes can I get on the Free plan?
With the Free plan, you will get unlimited Transcripts and 2 Meeting Notes daily.
InfoWhenever you re-generate or change the Meeting Notes template, that will be deducted from your daily Meeting Notes limit.
How many Transcripts and Meeting Notes can I get on the Pro plan?
With the Pro plan, you will get unlimited Transcripts and unlimited Meeting Notes.
How do I pause/resume Transcription during an active call?
If for any reason you want to stop Transcription during an active call, turn off the Transcription toggle in the Krisp app. You can resume Transcription by toggling it back on.
InfoIf you turn off the Transcription toggle during a call and turn it back on later, that part of the conversation will not be transcribed.
Can I use Transcripts and Meeting Notes without the Noise Cancellation feature?
Yes, you can use Transcripts and Meeting Notes without using the Noise Cancellation feature. All you need to do is have Krisp set up with your calling app.
Check out this article to learn more about how to set up Krisp.
Why connect Google Calendar with Krisp?
We recommend connecting Krisp to your Google Calendar when using Transcripts and Meeting Notes as it will give Krisp access to your Calendar events and contacts.
- Calendar Events: By accessing your calendar events, Krisp can match the meeting date/time with the date/time of the Transcripts and use the calendar meeting name as the Transcript name.
- Contacts and Directory: By getting access to the contacts or directory of the user, Krisp can replace generic labels like "Speaker 1, 2, etc." with real names. For now, this only applies to 1:1 meetings.
Check out this article to learn more about how to connect Google Calendar with Krisp.
Can I connect multiple Google Calendars with Krisp?
As of now, that is not possible. We'll only use Google Calendar data associated with the Gmail account that you selected while connecting Google Calendar to Krisp.
Why is setting up Krisp Speaker important for Transcripts and Meeting Notes?
If Krisp Speaker isn’t set up with your calling app, only your speech will be transcribed, and not the speeches of other participants. Therefore, Transcripts and Meeting Notes might be inaccurate. Whenever Krisp Speaker isn’t set up, you’ll get the following notification:
If you have received this notification, we recommend setting up your speaker with Krisp as shown in this article.
Does Krisp store my voice data, recordings, Transcripts, or Meeting Notes?
Krisp processes all audio data on the user's device. Transcription is completed in real-time and we do not record any audio. This means that your audio data never leaves your device and therefore is never seen by Krisp Cloud.
Are Krisp Meeting Notes GDPR compliant?
What happens when I delete my Transcripts or Meeting Notes?
When you delete your Transcripts or Meeting Notes, they are completely wiped from Krisp’s infrastructure.
Error messages and their explanations
We encountered an issue with loading this Transcript
Whenever you get the following error message “We encountered an issue with loading this Transcript”, refresh the page and try accessing your Meeting Transcripts a bit later. If this doesn't help, report the problem and our Support Team will provide further assistance.
Meeting Notes feature encountered an issue
Whenever you get the following error message “Meeting Notes feature encountered an issue”, restart and try to retrieve the Meeting Notes for your next call. If this doesn't help, report the problem and our Support Team will provide further assistance.
Looks like you don’t have permission to view the Transcript & Notes of this call
If you’re getting the following message while trying to view Transcripts or Meeting Notes, this means that the Transcript you are viewing is not publicly shared.
The owner has either unshared it, or they have copied the transcript link from their browser window without making the transcript public first.